Questions fréquemment posées
Est-ce qu'Artitude Home exploite ses propres magasins ?
Artitude Home currently has two physical stores.
Great World City, level 1, outside Uniqlo
Artitude Galeria, 9 Dempsey Road
Quels sont les moyens de paiement acceptés en magasin ?
You can pay with a credit card, paynow now, or a bank transfer.
Puis-je encore acheter un article qui est en rupture de stock ?
You cannot add an out-of-stock item to your website order. Contact customer service to pre-order if you would like to purchase an out-of-stock item.
Vais-je recevoir un accusé de réception de commande par e-mail ?
Yes, you will receive an email shortly after your order from orders@artitudehome.com
Quand vais-je recevoir mes produits ?
Unless otherwise noted, all products will be delivered within 2 to 5 working days of confirming order.
Les bougies sont-elles rechargeables ?
Yes. We currently sell wax refills in sizes 16 cm and 24 cm with various scents.
Quelle est la composition de la cire de bougie ?
Our candles are made of natural soy wax and natural scents.
Vos bougies sont-elles végétaliennes ?
Yes. All our products are 100% vegan and cruelty-free.
La bougie contient-elle des produits chimiques ?
Our product does not contain any harmful chemicals. They are 100% non-toxic and paraben-free.
Les parfums sont-ils sans danger pour les personnes asthmatiques ou allergiques ?
It is always possible that a specific fragrance could cause an adverse reaction, just as it is with any person who is sensitive or who has personal health conditions like allergies and asthma. If they have a known fragrance sensitivity, these people may also want to avoid specific smells.
Combien de temps brûlent les bougies ?
The duration of the candles is determined by their size and how well they are cared for. Below are the minimum hours each candles can burn for.
Logo mini candles – 80hrs
Mini candles – 90hrs
16 cm candles – 100hrs
24 cm candles – 300hrs
35 cm candles – 600hrs
Comment faut-il entretenir et brûler les bougies ?
To learn more about proper candle care, please refer to The Art of Burning
Artitude Home est-elle une marque locale ?
Yes. We are a local brand from our art gallery, Artitude Galeria at Dempsey.
Où sont fabriquées les bougies ?
Our candles are made in China.
Comment puis-je obtenir des échantillons de produits ?
We do not have product samples. However, you can head down to our physical store to try out our variety of scents.
Pourquoi les produits sont-ils abandonnés ?
Other than our signature collections, each design is produced in limited quantity and will be replaced with a new design when it is sold out. However, if there’s a high demand for a specific design, we may bring it back.
Où expédiez-vous ?
Shipping is only available to Singapore addresses currently. If you have a question about delivery outside of Singapore, please contact our customer service team and we will do our best to accommodate your request.
For further enquiry, feel free to contact our customer service at +65 8800 9456.
Puis-je faire emballer ma commande dans un emballage cadeau ?
Each order is wrapped in a signature gift box. At this time we do not offer per item gift wrapping. Should you require separate gift wrapping or a gift card, please contact and place your order with customer service.
Quelle est votre politique de retour ?
To know more about our return policy, please refer to clause 11 of our Terms & Conditions
Comment nous contacter ?
Shipping is only available to Singapore addresses currently. If you have a question about delivery outside of Singapore, please contact our customer service team and we will do our best to accommodate your request.
For further enquiry, feel free to contact our customer service at +65 8800 9456.
